- ACO Members
- Entertainment experience
- Shop & ticketing
- Company & Professional
Société Sportive Professionnelle de l’Automobile Club de l’Ouest (“SSP ACO”), a Société par Actions Simplifiée (simplified joint-stock company) with share capital of €1,000,000.00, entered in the Le Mans company register under No. 433.666.229, and whose headquarters are located at Circuit des 24 Heures, 72019 Le Mans Cedex 2, France, and Le Mans Endurance Management (“LMEM”), a Société par Actions Simplifiée (simplified joint-stock company) with share capital of €113,300.00, entered in the Le Mans company register under No. 451.336.184, and whose headquarters are located at Circuit des 24 Heures, 72019 Le Mans Cedex 2, France, sell “Experience Live” packs through their websites and application enabling the purchaser to view videos of motorsport races from the World Endurance Championship (FIA WEC) including the 24 Hours of Le Mans.
These General Terms and Conditions of Sale (“T&Cs”) apply, on the one part, to SSP ACO and/or LMEM and, on the other, to any person (the “Customer”) purchasing any one of the products proposed in 3 below via the websites https://www.lemans.org or https://www.fiawec.com (the “Websites”) directly or via the “FIA WEC” “24H – LE MANS” application (the “App”).
2. Acceptance of the General Terms and Conditions of Sale
The purchase of the products listed in 3 below implies irrevocable acceptance of the T&Cs by the Customer.
As the T&Cs are subject to revision, the applicable conditions shall be those in force on the Websites on the date of purchase by the Customer.
3. Products proposed for sale
Depending on the actual pack ordered and the time of order, the “Experience Live” packs (the “Products”) available for order from the Websites enable the Customer to watch live coverage and replays of one, several or all of the following races as they are made available:
The Customer can order:
The Super Season Pack comprising all of the above-mentioned races, except for the races that have been run before the order is made by the Customer (the price varies according to the number of videos included in the pack when the order is placed).
A pack containing just one of the above-mentioned races.
The replay of each race will be available for a period of three (3) weeks from the date of said race or, where there are not three weeks between two races, until the end of the next qualifying session.
5. Ordering a Product
The purchase is made via the Websites.
To order, the Customer must create an account and enter all the requested information (full name, country, password, password confirmation and email address).
As soon as the Customer has finalised the order, a confirmation email acknowledging receipt of the order will be sent to the email address indicated when the account was created.
This acknowledgement will indicate that the order has been received, validated by SSP ACO or LMEM, and paid for (subject to validity of the operation and payment).
Under the French Consumer Code, SSP ACO or LMEM reserves the right to reject any order on legitimate grounds especially in the event of a payment problem, or abnormal or fraudulent orders, or to request proof.
5. Price and payment
6. Force majeure
In a case of force majeure, as defined in article 1218 of the French Civil Code, preventing SSP ACO and/or LMEM from fulfilling their obligations, the execution of said obligations will be automatically suspended. Should such an impediment prove to be permanent, the sale of the Products will be automatically terminated and the Parties will be released of their obligations, without this giving entitlement to any form of compensation.
7. Cancellation period – Reimbursement
In accordance with legislation, a non-professional Customer purchasing one or more Product(s) may cancel the order within 14 days of acceptance of the offer.
In this case, the Customer must complete, sign and send the standard cancellation form (printed on the back of the T&Cs), or any other written document expressing the Customer’s intention to cancel the order, to SSP ACO or LMEM before the cancellation period expires.
In accordance with article L.221-24 of the French Consumer Code, the Customer will be reimbursed within 14 days of the date on which SSP ACO is informed of the decision to cancel, except where a delay is justified.
However, the Customer will not be able to exercise the right to cancel if the services included in the Product are available before the legal cancellation period has expired. The Customer is therefore informed that, in this case, and in accordance with article L221-9 of the French Consumer Code, by accepting these T&Cs, the Customer shall explicitly agree for the Products to be supplied immediately and to waive their right to cancel.
8. Personal data protection
The Customer’s personal data is collected for the purpose of order processing and tracking. Data will be stored until the Customer deletes their account.
Under the French data protection act of 6 January 1978, the Customer has the right to access, alter, rectify or delete their personal data. The Customer can obtain information on the processing of personal data and exercise these rights by writing to:
In the event of a dispute relating to the interpretation, execution or termination of the T&Cs, the Parties shall agree to seek an amicable settlement as a priority. In accordance with the French legislation in force, the Customer is entitled to refer consumer disputes relating to a purchase made from SSP ACO to mediation. In accordance with provisions relating to mediation, any consumer disputes must be submitted, in writing, to the Customer Service of SSP ACO (email@example.com) before any request for mediation. If no amicable solution is found, the Customer may refer the matter to MEDICYS via www.medicys.fr.
10. Governing law and jurisdiction
The T&Cs are subject in all respects to French law. Any dispute relating to the interpretation, execution or termination of the T&Cs that has not been settled amicably shall be submitted to the competent court of Le Mans.
For the attention of the AUTOMOBILE CLUB DE L’OUEST, Circuit des 24 Heures, 72019 Le Mans Cedex 2, France, email: firstname.lastname@example.org
I hereby inform you that I wish to cancel the contract relating to the provision of the following services:
Name of the Product(s) ordered:
Customer’s signature (only where cancellation is notified on this form):